It’s not realistic as a real estate investor in Dallas, to believe that repairs will never be needed. We don’t want any surprises and reach out to all property owners for authorization before proceeding with these types of repairs.
In most cases, a time stamped photo of the issue at hand is submitted to you along with the estimate of cost. This gives our owners more information, so we can collectively come up with a cost effective and timely solution. Our maintenance team is trained to detect who is responsible for the repair. As your partner and Property Manager, we are focused on holding tenants accountable for their actions and damages.
All tenant occupied repairs are required to be submitted by the tenant in writing. Often times via login portal or email. This give our maintenance team a grasp on what the issue is and what tradesman to send to the property. We always try to diagnose over the phone before sending a maintenance technician. For example, if a garbage disposal is reported defective, at times you can guide the tenant over the phone to hit the restart button underneath the disposal hopper. This type of strategy helps save everyone time and money.
Tenant occupied repairs are scheduled with the tenant directly and completed in a timely manner. If you are using your own selected contractor, it will be their responsibility to schedule repairs with the tenants directly. We will not schedule for them. To be honest, we just don’t want to be caught in the middle of repairs with a vendor we don’t have a relationship with. Our contractors and vendors are a selected group that knows what we expect out of them. Their licensed, insured and have legal tax identification.